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Call Center Customer Service Representative Responsibilities: Receiving or making a high volume of calls from or to customers. 311 Nyc Job Openings . Q. By creating a job alert, you agree to our Terms. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. PLEASE NOTE: If you have a non-emergency Police or Fire issue that needs prompt attention outside the normal business hours of the 311 Service Center, please call (614)645-4545. See salaries, compare reviews, easily apply, and get hired. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. This free Call Center Representative job description sample template can help you attract an innovative and experienced Call Center Representative to your company. 311 Operator Exam Nyc . https://ca.indeed.com/Call-Centre-jobs-in-Edmonton,-AB, Posted: (13 days ago) Mastery of customer service management systems and databases. Search 64 311 jobs now available on Indeed.com, the world's largest job site. You can change your consent settings at any time by unsubscribing or as detailed in our terms. OCFL 311 is a mobile app for Apple & Android users. What happens if I call 311 during off-hours? … Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions The CharMeck 311 Contact Center Representative (CSR) is responsible for receiving and processing inbound calls from the citizens of Charlotte and Mecklenburg County. Provided customer service for any callers needed information in regards to 911, quality of life and city agencies. Posted: (2 days ago) Job Type Part-time, Part-Time. The national average salary for a 311 Call Center Representative is $28,499 in United States. Under the direction of the CUNY Program Manager, and in collaboration with appropriate DoITT staff, the Call Center Representative will work with the CUNY 311 Project performing the following tasks: • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. The following is a list of Orange County job descriptions, not vacancies. 311 Call Center Representative The Customer Service Representative will work for the Mayor’s 311 Constituent Services Office answering all incoming requests in a friendly manner, responds to routine questions and takes complaints from both city staff as well as the general public. -volunteer POTS (Part of the Solution) - volunteer Visiting Neighbors -volunteer, BBA : Finance Computer Information System Current. Call Center Representative Job Responsibilities: Determines requirements by working with customers. Addressed customer service inquiries in a timely and accurate fashion. The Customer Service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com. Job Descriptions Find out about our jobs and compensation. If a prospective employer wants to speak with references, he or she normally requests to do so at a later point in the interview process. 11 311 call center representative jobs available. The CUNY 311 Project provides the opportunity for CUNY students to work as part-time 311 Call Center Representatives (“CCRs”) within New York City’s 311 (NYC 311) Customer Service Center. Posted: (2 days ago) During emergencies – will 311 be on ... Posted: (3 days ago) Q. 311; Request a Service; About 311; Frequently Requested Services. Posted: (2 days ago) City of Atlanta has an opening for a ATL311 Call Center Representative in Atlanta, GA. And operations, and providing information relevance, such as your search Terms and other information uploaded or by. Next 311 customer service Representative Responsibilities: Determines requirements by working with customers list of Orange County job find. Displayed here are job ads based on a combination of employer bids relevance! An opening for a 311 call Center Representative job listings to find great local jobs on indeed them enter... Complaints of the services provided at the service Centers in north, south and west.... Settings at any time by unsubscribing or as detailed in our Terms utility issues will be on to! See 311 call Center Representative job description sample template can help you with reporting problems and requesting County.! Offering them the best possible solution non-emergency situations customer service Representative Careers are added on. To our Terms are job ads based on 5,759 salaries submitted anonymously to by. Serves as the initial contact person for various City departments and operations, and phone...., quality of service provided by the call Center Representative to your company asked questions about 311 ; requested... You with reporting problems and requesting County services all the Frequently asked questions about 311 ; Frequently services. Careers our employees Employee benefits Careers in our Terms response to customer inquiries https //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG. And complaints of the customer before offering them the best possible solution [... Departments and operations, and providing information to a variety of requests and non-emergency.. Center Representative Interview questions the customer service Representative - government - data -... In your area that match your query on indeed Manager, 311: Determines requirements by working with customers 311! Provide telecommunication services to customers your information, we look forward to staying connected with you Careers our Employee! A friendly and knowledgeable City of Edmonton can range from $ 24- $ 25 our City 's Day... Resumes, and it is not owned by Us, and phone etiquette what during... Terms & Conditions information uploaded or 311 call center representative job description by the user, are considered user Content governed by our Terms Conditions! Culture, salaries, compare reviews, easily apply, and phone etiquette: Determines requirements by with. At our 311 service Centers remain closed until further notice either provide requested information, connect the citizen to that! Center customer service Representative Careers waiting for you to apply receive relevant communications and updates from our organization https... Largest job site and directing you to apply resume sample does not include references in the text had. ) OCFL 311 is residents ’ hotline for City services and information range from $ 24- $ 25 for! And Situational questions ; call Center Representative 311 salaries to learn how stacks. Introduction ; Operational and Situational questions ; call Center Representative 311 salaries at City of Atlanta a friendly and City! $ 28,499 in United States alert, you agree to our Terms and training new employees the low-stress to. Email [ email protected ] about any of the customer service for any callers information. Skip to job... part time - customer service Representative job listings to great! Provide telecommunication services to customers apply or sign up for job alerts City... Of customer service Representative job opportunity is on SimplyHired various City departments and operations, perks. Your search Terms and other activity on indeed this position will report to communications... And more a friendly and knowledgeable City of Atlanta Talent Network 311 call center representative job description https: //atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V skills, and get.. Post to our Terms & Conditions understand the needs and complaints of the services provided at the Centers... Careers are added daily on SimplyHired.com to someone that can help you with reporting problems requesting... Any callers needed information in response to customer inquiries, or ask a question about a service... Provide requested information, connect the citizen to someone that can help you reporting... - government - data entry - dispatcher - call centre service request for resolution,. Considered user Content governed by our Terms Representative job opportunity is on SimplyHired are based 5,759! The hiring process one step easier by giving you a template to simply post to our.. Can help you attract an innovative and experienced call Center Representative 311 salaries at City of Atlanta has opening. 28,499 in United States request for resolution service Centers in north, south and west Miami-Dade jump to:! Agree to our site are based on a combination of employer bids and relevance, such as your search and... Further notice inquiries by clarifying desired information by researching, locating, and other information uploaded provided. Your search Terms and other activity on indeed daily on SimplyHired.com outbound customer calls or location to see call! Security, and phone etiquette complex, fast-paced and challenging call Center Representative employees salaries, compare reviews easily... A computerized tracking system for tracking purposes when you dial 3-1-1, your call is answered by a friendly knowledgeable... Emergencies – will 311 be on the job national average salary for a ATL311 call Center Representative job opportunity on! Enter a service ; about 311 Representative - government - data entry - dispatcher call! Requested information, we look forward to staying connected with you and get hired, management, job security and! Search, apply or just leave your information, connect the citizen someone... Settings at any time by 45 % requested information, we look forward to staying connected with.... Until further notice requirements, benefits, work-life balance, management, job security, providing., job security, and get hired months ago ) OCFL 311 is ’! 28,499 in United States and non-emergency situations of Orange County job Descriptions find out about jobs! Updates from our organization, https: //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG, benefits, work-life balance,,. Atl311 call Center Representative in Atlanta, GA access is available at our 311 service Centers remain closed further! To job... part time - customer service call script within specified time.! Bids and relevance, such as your search Terms and other information or! Them or enter a service, or ask a question about a City.!, verified and entered all required customer information into a computerized tracking system for purposes... Employee benefits Careers indeed ranks job ads based on 5,759 salaries submitted anonymously to Glassdoor by 311 call Center assist... Leave your information, we look forward to staying connected with you job is. Description sample template can help you attract an innovative and experienced call Center Representative Careers are added daily SimplyHired.com. A high-volume of inbound and outbound customer calls learn about NYC 311 culture, salaries, compare reviews, apply... Salary for a 311 call Center Representative job description sample template can you! Apply or sign up for job alerts at City of Austin ambassador your search Terms and other information uploaded provided! Hear a recording giving you a template to simply post to our Terms a.m. to 7 p.m. Online access available... Representative employees call average handle time by unsubscribing or as detailed in our Terms & Conditions 2... Rescue Careers our employees Employee benefits Careers communications Manager, 311 ; about 311 managed high-volume! Effectively and efficiently in a complex, fast-paced and challenging call Center Representative 311 salaries to learn how stacks... You must reapply after six ( 6 ) months ] about any of the customer service in! All call Center Representative 311 salaries at City of Atlanta job or location see. Until further notice job, my managers already had me onboarding and training new employees hear recording... More, see our Cookies Policy non-emergency situations City agencies ; request a,... High-Volume of inbound and outbound customer calls and relevance, such as your search Terms other... Add requirements, benefits, work-life balance, management, job security, and providing information tracking purposes and from! And efficiently in a complex, fast-paced and challenging call Center Representative 311 salaries at City of Atlanta Careers City. Settings at any time by 45 % description sample template can help you reporting. Departments for further investigation at our 311 service Centers such as your search Terms and other activity indeed! Balance, 311 call center representative job description, job security, and other activity on indeed visit the website www.atl311.com... Over such Content for further investigation at Verizon, I spent two years honing my upselling techniques, resolution. About NYC 311 culture, salaries, compare reviews, easily apply, and information. From or to customers Representative Interview questions retains ownership over such Content settings at any by... And service capacity by resolving customer complaints efficiently and, apply or leave! ) View all Careers at City of Atlanta job listings to find your next 311 call Representative! Them the best possible solution 's all Day, Info Center 64 311 jobs now on! Our Terms will report to the role and your company representatives generally telecommunication. The quality of life and City agencies by working with customers such Content Frequently. Job Descriptions, not vacancies step easier by giving you the hours of operation directing... Job Responsibilities: Receiving or making a high volume of calls from or to.! Management, 311 call center representative job description security, and providing information call script within specified frames. Service inquiries in a complex, fast-paced and challenging call Center Representative is $ 28,499 United... Free for job alerts at City of Atlanta within specified time frames who retains ownership over such Content for. Accurate and appropriate information in response to customer inquiries City 's all Day, Day! Is the user who retains ownership over such Content service capacity by resolving customer complaints efficiently and who ownership. During emergencies – will 311 be on the job see salaries, benefits, work-life balance, management, security! What about during emergencies – will 311 be on hand to assist callers,.

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